FAQs About Popmoney

What is Popmoney®?

Use Popmoney® to pay anyone you know, or owe – It's the easy way to send and receive money directly from your Washington Savings Bank account. Pay your Babysitter or send money to a relative – anytime, anywhere.

  • Personalize your gift payments with an e-greeting template
  • Set up future-dated payments and recurring payments
  • Import contacts from popular email services (such as Hotmail, Yahoo!, Gmail)
  • Send money using an account number, in addition to using an email address or mobile phone number
  • Add multiple email addresses and mobile phone numbers for any contact
  • Respond to all Popmoney® activity, including depositing payments and paying requests, from a central dashboard, or "To Do List"
  • Receive money by simply verifying an email address or mobile phone number (without formally enrolling)
  • Access the largest person-to-person payment network for financial institutions, with 1,400 participating banks and credit unions

How secure is Popmoney®?

From the moment information is sent to Popmoney® to the time it is stored and accessed again, it is encrypted using industry leading software and algorithms. Security is also utilized at specific points and actions in the product. For example, to help prevent an unauthorized person from fraudulently depositing someone else's payment, one-time passcodes are used. For every initial payment to a new email address or mobile phone number, a one-time passcode is sent to the user. The user must provide that passcode back to Popmoney® to verify his/her "ownership" of that mobile phone number or email address before he/she can deposit the payment.

How fast can I send and receive money with Popmoney?

With Popmoney®, a recipient can receive money in as little as one business day. However, in some cases it may take longer. For example, if you send an email or mobile phone number and the recipient is not yet registered for Popmoney®, he/she must sign up for the service so that we have their account information to deposit their payment. Also, if you exceed your next-day payment limits, then we will deliver payments within three business days. Limits can and will vary and can be checked by clicking the Help icon on the Send Money screen.