Enhanced Security for Online and Mobile Banking
SecureNow for Online and Mobile Banking
As cyber threats become increasingly sophisticated, Washington Savings Bank is committed to staying ahead of the curve in safeguarding your financial security.
Introducing SecureNow—a one-time passcode verification feature designed to provide an additional layer of protection for your online and mobile banking experience. This added security measure helps verify your identity and prevent unauthorized access to your accounts.
How to Set Up SecureNow
- Log in to your Online Banking account through our website or Mobile Banking app.
- Follow the on-screen prompts to verify and update your phone numbers—home, work, and mobile.
- Choose your preferred method for receiving the OTP—via text message or phone call.
How SecureNow Works Going Forward
SecureNow will replace your current security challenge questions. You will only be prompted to enter an OTP when the system detects an unusual login attempt, such as from a new device or location. The OTP will be sent to your designated phone number via your preferred delivery method. Simply enter the code to complete your login.
Washington Savings Bank is dedicated to enhancing the security of your online banking services. If you have any questions, please contact us at 800-836-7173 or stop by any of our locations.
Frequently Asked Questions
Why are we making this change?
As cybercriminals develop more advanced methods to steal data, we’ve implemented SecureNow to stay ahead of these threats and protect your financial information.
How does SecureNow work?
SecureNow adds an extra layer of security by confirming both your credentials and the device you’re using during login. If the system detects a new device or suspicious activity, it will ask you to verify your identity with a one-time passcode sent to your phone.
Are the security challenge questions going away?
Yes, SecureNow will replace the current security questions.
How do I set this up for my Washington Savings Bank personal online and mobile banking accounts?
Setup is simple. Log in to your account through our website or Mobile Banking app, and follow the prompts to set up a verification phone number. You’ll receive a passcode via your chosen method (text or phone call), which you’ll need to enter during login.
Will I always have to input the 6-digit OTP when I log in?
No, you’ll only be asked to input the OTP if the system detects any unusual activity, such as logging in from a different device or location.
If the OTP is requested through text, where will the SMS message come from?
The message will come from 36397.
If the OTP is requested through phone call, where will the call come from?
The call will come from (669) 241-2767.
